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Trex Delivery Support

Damaged or Missing Item Claims

Complete delivery details help us resolve your claim faster.

Use this form when Trex Fencing materials arrived damaged or when packages or items were missing from the delivery. Please provide the order information, carrier paperwork, and clear photos requested below.

Claim Process

  • Creation: Your claim is created when this form is submitted. We may contact you if additional information is needed.
  • Review: Our team reviews the order, delivery paperwork, photos, and the damaged or missing material list.
  • Resolution: We will contact you with the approved replacement, credit, or next step.
  • Closed: The claim is closed after the agreed resolution is completed.

Claim Checklist

Legible photos of documents are accepted, including photos taken with a smartphone or tablet.

Order and Delivery Records

  • Dealer, retailer, or contractor invoice
  • Sales order number, if available
  • Carrier's delivery paperwork
  • Purchase and delivery dates

Photos

  • Delivery ticket photo
  • Photo of the pallet on the truck before unloading, when available
  • At least 3 clear photos showing the damaged material or delivery condition

Contact Information

Shipping Address

Purchase Information

Verification Questions

Damaged or Missing Material

Item Qty Color Missing / Damaged Describe the Damage Can the Item Be Used Where It Will Not Be Seen?

Attachments

Include the delivery ticket and all available photos. The total upload size is limited to 25 MB per submission.

Certification of Accuracy

By clicking Submit My Claim, I certify that, to the best of my knowledge, the information on this claim form is true and correct.

Submit My Claim

Thank You for Your Claim

Our team will review the submitted information and contact you as soon as possible.
In the meantime, we invite you to visit our website.